Aetna Case Study

Company

Founded in 1853, Aetna has been innovating the world of health care through benefits, products, and services that help build healthier communities all across the country. Driven by a set of core values focused on a seamless collaboration between doctors, health networks, and members, they not only foster these connections through state-of-the-art technology, but a personalized dedication to the communities in which they work and live. As part of their mission and continued growth, they set their sights on an 85,000 sq. ft. vacant space in Bethlehem, PA.

The decision would soon make them the area’s largest employer, relocating over 450 employees to the space with plans to hire another 300+ more in the near future. In order to realize this vision, Aetna would work closely with the city of Bethlehem to achieve a critical list of objectives; the most paramount being a complete renovation of their new office space.

Challenge

With an aggressive 4-week timeline, Aetna’s primary concern was minimizing the downtime of their business operations during the transition. The company called upon Hughes Logistics to execute the install of 772 workstations and 22 private offices throughout the 85,000 sq. ft. space and relocate the 450 employees into the new office upon completion.

A project of this scale would require Hughes Custom Logistics to develop and execute a comprehensive moving plan in order to have zero-impact on Aetna’s employee performance. As a turnkey provider on the project, Hughes would be warehousing, delivering and installing all of the ancillary furniture, including chairs, tables, and lateral file cabinets that would all need to be leveled and ganged during the install. Finally, when the new space was ready, all IT and cable management would need to be disconnected and reconnected seamlessly at each of the employee workstations.

Solution

In the short 4 weeks requested of the company, Hughes’ team of 25 installers completed the entire build out of the expansive, new office space. 772 workstations were constructed, 387 file cabinets were leveled and ganged, and all ancillary furniture and accessories were installed in the new common spaces. As soon as everything was in place, Hughes Custom Logistics project managers orchestrated the move of employees, which was completed by a team of 35 movers, drivers and IT specialists. Over just two weekends, all 450 workstations had fully-tested and functioning IT connection, mounted monitors, and cable management; all of which was done without disrupting a minute of the employees’ workday.