Selecting the right third-party logistics (3PL) company the first time is possible. When you have the top 10 questions at hand, you will be sure to pick the best one for all your logistic and transportation needs.
1. What geographical areas do you service?
Avoid excess fees due to unexpected mileage overages. A top logistics company in Philadelphia can quickly explain its delivery area limitations.
2. How many days during the week do you make deliveries?
Ask about a 3PL’s delivery schedule because moving cargo from within a state will differ from making out-of-state deliveries.
3. What is your pricing structure?
Custom delivery pricing is what you will want because your business’s transport needs are unique.
4. Do you collaborate?
Team members and transportation partners should cohesively work together. Every step of the process matters from pick up to the point of delivery.
5. How do you handle customer service?
In the age of automated message handling, live customer support is fading away. Make sure you can get in touch with your 3PL when you have a question about a particular delivery or an invoice.
6. How long have you been in business?
Select a 3PL with experience in the industry. Long-term customers are one indication of a 3PL’s dependability and adaptability to economic changes.
7. What technology do you use?
Logistics thrive on technological advances to help you improve the processes in your supply chain.
8. What are your core values and company culture?
Quality, responsibility, and ethics are core values that define the heart of a 3PL company. How employees behave to carry out those values indicate the company’s culture.
9. Do you have experience in delivering for a business like mine?
Choose a 3PL company that has handled cargo like yours several times before. For example, if you are scheduling to move an office in Philadelphia to another state, you will need assurance that your medical equipment will be safe.
10. Are they invested in improving efficiency for their customers?
Align with a 3PL that has your best interest in mind, not only for one delivery but for future ones as well.
Customized Logistics is Our Specialty
At Hughes Custom Logistics, every customer is special. You can conveniently contact us online. Let us know how we can help you with the transportation in your supply chain today!